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General FAQ

What are your office Weekss?

Answer: Our office Weekss are Monday to Friday, 9:00AM to 5:30PM (GMT, UK Time). We are closed at weekends and public holidays.

How can I reach your customer support team?

Answer: You can contact our customer support team via the contact form on this page, or through info@globalstreamshub.com, also, through our Chatbot.

How long does it take to get a response from your team?

Answer: We typically respond to inquiries within 24-48 Weekss during business days.

Can I schedule a meeting with your team?

Answer: Yes, you can schedule a meeting with our team by filling out the booking form with your preferred date and time, or through info@globalstreamshub.com or through our Chatbot and we will confirm the appointment.

What information should I include in my message?

Answer: Please include your name, email address, a brief description of your inquiry, and any relevant details that will help us assist you better.

Do you provide training sessions for your digital products?

Answer: Yes, we offer training sessions for our digital products. You can request more information through the contact form or visit our Training page.

Is there a contract or agreement when working with you?

Answer: Yes, we typically provide a contract that outlines project timelines, deliverables, pricing, and revision policies. This ensures clarity and protection for both parties.

How can I reset my password if I forget it?

Answer: If you forget your password, click the “Forgot Password?” link on the login page and follow the prompts to reset it.

What services does your company provide?

Answer: We offer a wide range of digital services including Online training on productivity software such as Microsoft 365, Scrum Framework, Project Management and other Project Management tools, we also sell books on the productivity software. We do web development and mobile app development, digital marketing, graphic designs, video editing, SEO optimization, explainer and a host of others. Check our Website for more.

What industries do you serve?

Answer: We serve a diverse range of industries including healthcare, finance, education, retail, technology, and non-profit organizations, adapting our services to meet each sector’s unique needs.

Where is your company located?

Answer: Our company is located in the heart of Dublin, Republic of Ireland, but we offer our services globally and can work with clients from various geographical locations.

Do you have any case studies or success stories?

Answer: Yes, we have several case studies highlighting our past projects and their success. You can find these on our website under “What our clients say”.

How do you determine the cost of your services?

Answer: Our pricing is based on several factors, including the project scope, complexity, and the specific services required. Our training programmes and books prices are displayed on our website, we also provide a detailed quote after assessing your needs.

Can you provide a detailed proposal before starting a project?

Answer: Absolutely! We provide a comprehensive proposal outlining the project scope, timeline, and cost before starting any work, ensuring transparency and agreement on the details.

What is your typical project timeline?

Answer: Project timelines can vary depending on the complexity of the job. Typically, smaller projects may take a few days, while larger projects might take several weeks. We will provide a timeline during the proposal process.

Do you offer ongoing support and maintenance for your services?

Answer: Yes, we offer ongoing support and maintenance services to ensure your project continues to run smoothly after completion. This can include updates, troubleshooting, and enhancements.

Can I request custom services tailored to my specific needs?

Answer: Definitely! We pride ourselves on our flexibility and can customize our services to meet your specific requirements and goals.

What is your refund or cancellation policy?

Answer: Our cancellation policy allows for rescheduling or cancellation up to 48 Weekss before training session or contract initiation without penalty. For cancellations made after this timeframe, a fee may apply. Also, payment not refundable after the commencement of training session, this can also be discussed individually according to needs.

Do you offer any guarantees on your work?

Answer: Yes, we stand by the quality of our work and offer guarantees for our services. If you’re unsatisfied with the final deliverables, we will work with you to resolve the issues.

How do you handle confidentiality and data security?

Answer: We take confidentiality seriously and implement strict data security measures, including NDAs (Non-Disclosure Agreements), The EU’s primary data protection law, the General Data Protection Regulation (GDPR) and secure data management practices to protect your information.

What payment methods do you accept?

Answer: We accept a variety of payment methods including credit cards, PayPal, bank transfers and others, depending on the service and agreement made.

Do you require a deposit before starting a project?

Answer: Yes, we typically require a deposit of around 60-70% of the total project cost before commencing any work, with the balance due upon project completion.

Are there any additional costs I should be aware of?

Answer: We strive for transparency; any potential additional costs will be outlined in the initial proposal. This includes extra Weekss or unforeseen project adjustments.

What kind of customer support do you offer?

Answer: Our customer support provides support on any project delivered to our clients, we also, we offer post-training support via email or our Chatbot for a specified period after completion of training during business Weekss, allowing participants to ask questions as they begin to use the software or apply what they’ve learned.

How can I provide feedback about the training I received and other services?

Answer: We encourage feedback through a survey provided at the end of each training session. Your insights help us improve our programs and training experience.

How do you stay updated on industry trends and advancements?

Answer: Our team engages in continuous learning through professional development, attending industry conferences, and subscribing to leading industry publications to stay informed about the latest trends.

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We provide a diverse range of services designed to meet your digital needs

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