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General FAQ

What are your office hours?

Answer: Our office hours are Monday to Friday, 9:00AM to 5:30PM (GMT, UK Time). We are closed at weekends and public holidays.

How can I reach your customer support team?

Answer: You can contact our customer support team via the contact form on this page, or through in**@**************ub.com, also, through our Chatbot.

Can I schedule a meeting with your team?

Answer: Yes, you can schedule a meeting with our team by filling out the booking form with your preferred date and time, or through in**@**************ub.com or through our Chatbot and we will confirm the appointment.

Do you provide training sessions for your digital products?

Answer: Yes, we offer training sessions for our digital products. You can request more information through the contact form or visit our Training page.

Where is your company located?

Answer: Our company is located in the heart of Dublin, Republic of Ireland, but we offer our services globally and can work with clients from various geographical locations.

Can you provide a detailed proposal before starting a project?

Answer: Absolutely! We provide a comprehensive proposal outlining the project scope, timeline, and cost before starting any work, ensuring transparency and agreement on the details.

Can I request custom services tailored to my specific needs?

Answer: Definitely! We pride ourselves on our flexibility and can customize our services to meet your specific requirements and goals.

What is your refund or cancellation policy?

Answer: Our cancellation policy allows for rescheduling or cancellation up to 48 hours before training session or contract initiation without penalty. For cancellations made after this timeframe, a fee may apply. Also, payment not refundable after the commencement of training session, this can also be discussed individually according to needs.

How do you handle confidentiality and data security?

Answer: We take confidentiality seriously and implement strict data security measures, including NDAs (Non-Disclosure Agreements), The EU’s primary data protection law, the General Data Protection Regulation (GDPR) and secure data management practices to protect your information.

What payment methods do you accept?

Answer: We accept a variety of payment methods including credit cards, PayPal, bank transfers and others, depending on the service and agreement made.

Are there any additional costs I should be aware of?

Answer: We strive for transparency; any potential additional costs will be outlined in the initial proposal. This includes extra hours or unforeseen project adjustments.

What kind of customer support do you offer?

Answer: Our customer support provides support on any project delivered to our clients, we also, we offer post-training support via email or our Chatbot for a specified period after completion of training during business hours, allowing participants to ask questions as they begin to use the software or apply what they’ve learned.

How can I provide feedback about the training I received and other services?

Answer: We encourage feedback through a survey provided at the end of each training session. Your insights help us improve our programs and training experience.

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