Answer: Our office hours are Monday to Friday, 9:00AM to 5:30PM (GMT, UK Time). We are closed at weekends and public holidays.
Answer: You can contact our customer support team via the contact form on this page, or through info@globalstreamshub.com, also, through our Chatbot.
Answer: Yes, you can schedule a meeting with our team by filling out the booking form with your preferred date and time, or through info@globalstreamshub.com or through our Chatbot and we will confirm the appointment.
Answer: Yes, we offer training sessions for our digital products. You can request more information through the contact form or visit our Training page.
Answer: Our company is located in the heart of Dublin, Republic of Ireland, but we offer our services globally and can work with clients from various geographical locations.
Answer: Absolutely! We provide a comprehensive proposal outlining the project scope, timeline, and cost before starting any work, ensuring transparency and agreement on the details.
Answer: Definitely! We pride ourselves on our flexibility and can customize our services to meet your specific requirements and goals.
Answer: Our cancellation policy allows for rescheduling or cancellation up to 48 hours before training session or contract initiation without penalty. For cancellations made after this timeframe, a fee may apply. Also, payment not refundable after the commencement of training session, this can also be discussed individually according to needs.
Answer: We take confidentiality seriously and implement strict data security measures, including NDAs (Non-Disclosure Agreements), The EU’s primary data protection law, the General Data Protection Regulation (GDPR) and secure data management practices to protect your information.
Answer: We accept a variety of payment methods including credit cards, PayPal, bank transfers and others, depending on the service and agreement made.
Answer: We strive for transparency; any potential additional costs will be outlined in the initial proposal. This includes extra hours or unforeseen project adjustments.
Answer: Our customer support provides support on any project delivered to our clients, we also, we offer post-training support via email or our Chatbot for a specified period after completion of training during business hours, allowing participants to ask questions as they begin to use the software or apply what they’ve learned.
Answer: We encourage feedback through a survey provided at the end of each training session. Your insights help us improve our programs and training experience.